Operations Consulting and Strategic
Planning -
MHO Solutions brings highly qualified and
certified team members to help you assess business requirements,
identify challenges within your current environment and make
sure your IT practices and services are aligned with your
business plan. Our team will work closely with your
management team to leverage current resources, as well as
augment your team, to build an efficient operations plan and
long-term strategy for your IT goals and objectives.
ITSM Assessment Services
– Our certified consultants determine your IT organization’s
service management maturity. The goal of the IT Service
Management (ITSM) Assessment is to review and evaluate the
operational effectiveness of the IT infrastructure service
management processes by focusing on Quality of service,
availability, efficiency, and compliance as defined by the
IT Infrastructure Library (ITIL), CobIT, ISO 20000, BS 15000,
MOF
and other best practices
IT
Governance Workshop – The IT governance workshop will
provide the prerequisite knowledge to effectively choose a
framework for managing the operations of the business
management of running IT. Effective IT governance requires
real-time access to accurate, business-critical data. IT
governance will enable the IT organization to have the
understanding of the effort and cost of delivering IT
services. Frameworks included are ITIL, CobiT, ISO 20000, BS
15000, MOF, and Six Sigma.
IT Service
Management Training – IT Service management improvement
projects can not proceed effectively with the appropriate
training for those involved in the planning, implementation,
and daily operations. Training aids in the acceptance of
organization change and provides awareness of the benefits
of improved IT Service Management processes.
BS 15000 / ISO 2000 Certified Consultant & Auditor
BS 15000 / ISO 20000 One day introductory workshop
ITIL Foundation Course Two Day
Implementing ITIL based IT Service Management framework
Introduction to CobiT as an IT framework
IT Governance Workshop
IT Service
Management Consulting
– MHO’s certified consultants are certified in project
management, ITIL and CobiT to facilitate your IT service
Management improvement project. When improving a single ITSM
process or developing a long-term service management
improvement program, MHO’s experienced and certified
consultants are available to improve the success of your
project while reducing costs to implement.
